LG Electric Range Recall
November 8, 2012Electric Range Recall - Frequently Asked Questions
Q1. Why are the LG electric ranges being recalled?
A . Some owners of these ranges have reported issues with the operation of their range's controls, including ranges that could not be turned off despite the owner setting the control to the "off" position and/or ranges whose elements heated to a temperature higher than what the control was set at for a sustained period of time. We are taking this action as part of our continued commitment to product safety and to providing the highest quality and service to our customers.
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Q2. Have there been any reported injuries?
A . LG has not received any reports of serious injuries or property damage, but the company is working cooperatively with the U.S. Consumer Product Safety Commission and Canadian safety agencies (Health Canada and the Electrical Safety Authority) to notify LG customers about this program, because it is possible that control failures could result in serious burns and/or household fires.
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Q3. Can I continue to use my LG electric range?
A . Yes, if your range has been operating normally. However, if you have experienced any problems with your controls like those described in the press release (see Q1, above), you should immediately stop using the recalled electric range until it is repaired. If you have not experienced these problems, you may still use your electric range, but you must still schedule a free in-home repair.
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Q4. How can I tell if my electric range needs to be repaired?
A . The products affected by this recall only include certain LG range models with specific serial numbers. The model and serial numbers can be found by opening the storage drawer at the base of the unit. See Below.
Illustration of Location of Model and Serial Numbers
To determine if your product is being recalled, enter its model and serial number at www.lgelectricrangerecall.com, or call to Recall Hotline(US): 1-855-400-4638 for USA between 8 a.m. and 7 p.m. CT Monday through Friday, or 8 a.m. to 2 p.m. CT on Saturday, or Recall Hotline(Canada): 1-866-940-6508 for Canada between 8 a.m. to 6 p.m. ET Monday to Friday.
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Q5. What is LG doing as a remedy?
A . LG is offering consumers a free repair program (all necessary parts and service included). Consumers should call the toll-free number to confirm eligibility and to schedule a no-cost service appointment to ensure continued outstanding performance of their electric range.
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Q6. How can I participate in the repair program?
A . Customers can call the toll-free number for additional information regarding the repairs. Consumers should schedule a free repair as soon as possible. Detailed information and scheduling will be provided by customer representatives through the toll-free number: Recall Hotline(US): 1-855-400-4638 for USA between 8 a.m. and 7 p.m. CT Monday through Friday, or 8 a.m. to 2 p.m. CT on Saturday, or Recall Hotline(Canada): 1-866-940-6508 for Canada between 8 a.m. to 6 p.m. ET Monday to Friday.
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Q7. I no longer have the receipt for the electric range. Can I still participate in the extended lifetime warranty and repair program?
A . Yes. You can participate by registering with LG. No receipt is necessary.
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Q8. Can I take the unit back to the store where I purchased it?
A . No, retailers will not accept the units back nor will they provide any remedy. For instructions regarding participating in the recall, please see Q6.
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Recall Hotline(US): 1-855-400-4638
Recall Hotline(Canada): 1-866-940-6508
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